Privacy Policy

Who is responsible for your data

Dongo Technologies Ltd, a company registered in Kenya, is the data controller for the information described here. We handle it under Kenya’s Data Protection Act, 2019.

What we collect

Information you give us

• Your name, phone number, email address and photo.
• Driving licence, national ID, vehicle registration, insurance and inspection documents — we are required to verify these before you can carry passengers.
• Your payout destination (M-Pesa number or bank account).
• Anything you write to support, or in chat with a passenger.

Information we collect as you drive

• Location. While you are online we collect your position — including in the background, which is what lets us send you nearby trips and lets your passenger see the car approaching. We stop when you go offline.
• Trip records: routes, times, distances, fares and what you earned.
• Ratings and feedback passengers leave about you.
• Device and app information, and diagnostic reports when something crashes.

Why we use it

• To match you with trips and deliveries, and to navigate them.
• To calculate fares, pay you, and account for commission.
• To verify you are licensed, insured and entitled to drive — a legal requirement.
• To keep passengers and drivers safe, and to investigate incidents.
• To support you when you contact us, and to fix problems in the app.

Who sees it

• Your passenger sees your name, photo, vehicle, number plate, rating and your live position during the trip. They never see your phone number — calls between you are masked.
• People your passenger shares a trip with see the same trip progress, your name, vehicle and plate while the trip is running, so someone can check they arrived safely. That link expires shortly after the trip ends.
• Service providers who run parts of the platform for us: mapping, payments (M-Pesa, Airtel, Pesapal), push notifications, hosting. They act on our instructions only.
• Authorities, where the law requires it or where it is necessary to protect someone’s safety.

We do not sell your data.

How long we keep it

Trip, earnings and tax records are kept for as long as the law requires (generally seven years). Verification documents are kept while your account is active and for a period afterwards in case of a dispute. Background location traces are kept only as long as they are needed for the trip and for safety investigations.

Your rights

Under Kenyan data protection law you can ask us to:

• show you the personal data we hold about you;
• correct anything that is wrong;
• delete your account and data, where we are not required to keep it;
• stop using your data for a particular purpose, such as marketing.

You can close your account from the Dongo Rider app (Account → Settings), or write to us. Marketing preferences are in Settings → Communication and take effect immediately.

Contact

Data protection questions and requests: privacy@dongo.co.ke. General support: support@dongo.co.ke or the Support section of the app.